If the train is running: Go to your account to exchange your ticket for free, up to 30 days before departure, depending on availability. "To provide you with flexibility and peace of mind we are able to offer you an eVoucher if you are due to commence your outbound Eurostar journey between Friday 13 March and Tuesday 7 April 2020.
Eurostar is currently offering an e-voucher to travel before December 12th, which unfortunately we will never get to use. Our almost fully pre-paid 3 week trip to London, Paris and Italy was sadly cancelled due to coronavirus, and I am trying to get back at least some of the money. Italo and Eurostar, for example, do not offer any exceptional refunds beyond their standard policy.
Check this page for all the latest info Our main priority is the health and wellbeing of our customers and colleagues. He said: "On behalf of everyone at Eurostar, thank you for your understanding at a difficult time.
Can passengers get a refund on their cancelled plans? Please note: if your travel has been impacted by coronavirus, eVouchers are only available for those travelling between 13 March and 07 September 2020 inclusive. The situation is changing by the hour, and both you - our customers - and our teams are facing unprecedented challenges. Applications for eVouchers outside these two dates will be rejected. Just checked my bank account and the refund has gone in today.
Please ensure you have a mask with you when you travel. "However, at this stage little is known about whether passengers can receive a full cash refund. "We’re closely following advice from governments and health authorities in our destination countries. For refunds, normal fare conditions apply. We’d recommend bringing your own refreshments.
"We are paying close attention to, and follow the official travel advice of the Travel Ministries of the countries across our network.The cross-channel operator will continue to operate trains to all destinations excluding our ski destinations (Bourg-St-Maurice, Moutiers and Aime-la-Plagne) and Disneyland Paris.Eurostar continued: "We recognise that many customers are changing their travel plans based on government advice, travel restrictions or to protect their loved ones.
I have a Eurostar booking for early May as part of a planned European rail journey which I am assuming I shall have to cancel.According to their website at the moment for cancellations up to 7 April they will give you a voucher to the same value which has to be used before 12 December.
Eurostar slashes timetable due to coronavirus chaos - will passengers get a refund? Our teams are working tirelessly and doing their best to respond to thousands of calls and emails as quickly as possible.
. If you do not wish to avail of the E-voucher you are entitled to ask for a refund via our customer service team, however the wait times are significantly longer.
New hygiene measures mean we’re unable to serve food and drink on board. © 2020 Guardian News & Media Limited or its affiliated companies.
In Belgium and the Netherlands, children under the age of 12 years do not have to wear a mask.Summer is here and as our business lounges and our onboard catering services are currently closed, we encourage you to bring plenty of fluids when travelling with us. When completing the refund application, please state in the notes box that you are applying due to Covid-19 and also include the new PNR as without that your application will be rejected. I am planning on going on Eurostar again but not until June 2021, so I suppose I could have accepted a voucher. It would usually be operating 56.The reduced timetable will continue for the coming weeks and customers are advised to check with the company website for further updates.However, there are still trains running to all destinations and the usual terms and conditions apply.A statement from Mike Cooper, CEO of Eurostar, was posted to the company website. Or now that the Foreign Office has advised UK citizens against all but essential travel abroad, you could see if your Actually scrub that idea for now, the advisory only covers the next 30 days.That’s really helpful Wirewiper. Please do NOT claim an e-voucher on behalf of the passenger, as e-vouchers are not compatible with GDS systems. Eurostar has been forced to cancel a number of services due to the coronavirus pandemic.. According to their website at the moment for cancellations up to 7 April they will give you a voucher to the same value which has to be used before 12 December. FCO travel advice should always be consulted before booking any travel.If you’re unable to travel and have a booking up to 7 September, we’d like to offer you an eVoucher so you can Absence of COVID-19 symptoms or contact with any confirmed cases:When travelling to or returning to France please note that ALL passengers aged 16 years and over including French nationals and residents must complete a If you’re returning to the UK afterwards: please note that you’ll have to fill in a mandatory government form even if you’re a UK national or resident.