When the box restarts press Select and then go to the closest connected Sky Q device (the main box or Booster) and press and hold its WPS button (far right) until it flashes amber. Please remember to give the boxes a little time to settle down: they may default to the 2.4GHz network on the first connection until the 5GHz network is established.One of the main pieces of advice in the forums is to disable the 2.4GHz modes on the Sky Q Mini boxes. Factory resetting your Sky Q box permanently deletes all recordings, downloads, purchases, reminders and series links. Go to your Sky Q box and press and hold the WPS button (far right) until it flashes amber (around two seconds). This forces the boxes to use 5GHz networking, which sounds great, but you shouldn't have to do this at all.

Sky Q is a highly impressive TV platform, especially in its multiroom format. Problem lösen Wähle eine Kategorie. So, the easiest option is to go to Settings, Network, Setup and select the Reset option and then select Confirm.When your box restarts, click the Home button on the remote. After a short wait, the Sky Q Booster’s Connected light will turn solid green, showing that the Booster is part of the network.It’s a little harder to tell if your Sky Q Mini box is connected to the mesh network, as viewing the network settings will just show you that it’s connected to your home’s 2.4GHz network. Please give the box a few minutes to settle down: the 2.4GHz network is often used to start with, which may cause some issues, but the 5GHz network soon cuts in.

Make sure the Booster is where the engineer located it.If you’ve made changes elsewhere, you should reset your Mini boxes’ wireless settings and reconnect them to the network.

Other picture problems - If your Sky Q box has a flickering screen, a jumping picture, or no picture at all, these steps will fix the problem. Give the signal a while to settle down: the Mini box may default to the 2.4GHz network at the start, before connecting to the 5GHz network for a more stable connection. Weitere Hilfe bei technischen Problemen. Your Sky Q Mini box will connect to the network, get an IP address and then it will start up and connect to your main box. If you connect your main Sky Q box via Ethernet, then the 2.4GHz channel is not used, so disabling it is pointless. Sky Community is full of Sky customers just like you and Sky experts, ready to answer any questions you might have about your Sky services. If you see the name of your home network, your Sky Q box is set up correctly. We recommend leaving both 2.4GHz and 5GHz modes enabled: to reverse disabling the 2.4GHz network, follow the instructions above and when you select the network band it will be turned back on.If you look around the back of your Sky Q box, or your Sky Q Mini boxes, you’ll see that there are Ethernet ports, all blocked off with a little tab that warns you about using them. One of the most common ones is that people think that their Mini boxes are connected to a 2.4GHz network, so reset them, only to find that they can’t see their existing 5GHz network. Ich habe folgendes Problem. Keep holding it until the light on the front flashes red and green. Repeat these steps for another Sky Q Mini box, if you have one. Additional Sky Q Mini boxes connect to your 2.4GHz network and also to a hidden 5GHz mesh network.Your main Sky Q box should be connected to the internet via your 2.4GHz network. However, you won't be able to set or play recordings, watch on demand, use a Sky Q Mini box or use the Sky Go app to watch recordings from your Sky Q box.Resetting the hard drive permanently deletes all recordings, downloads, purchases, reminders and series links.

In our experience and from reading all the various advice on forum threads, the problems are largely caused by changes being made to a system that upset the way the Sky Q mesh network behaves.

It uses Wi-Fi to pump content around your house from TV box to TV … In diesem Fall muss der Zugang vom Kundenservice freigeschaltet werden. Mit einem Klick alles neu! This is mostly a good thing, but some people have had problems where devices ping between the Mini’s Wi-Fi and your router’s Wi-Fi, which can cause connectivity problems for some devices. First, perform a reset by pressing and holding the reset on the back until the power LED starts to flash. Recording problems. Clicking between the 2.4GHz and 5GHz tabs, make sure that your 5GHz network has the same name as the 2.4GHz network and then save your settings.You need to connect your main Sky Q box to your Hub properly. All Sky Q Mini boxes also connect to your 2.4GHz network, which might seem a bit wrong. When the connected light turns on, your Booster is ready to go. In this case, you may want to temporarily disable 2.4GHz networking to see if it fixes your problems. The main ones affected (that I've encountered) seem to be Sky Witness HD and Sky History HD.